Expertise
We have the expertise to support Health, Aged Care and Disability Industries to drive continuous improvement in their clinical governance and operational performance. We listen to our clients and their stakeholders before working together to develop tailored and innovative solutions to difficult and complex challenges. Our services are tailored to meet the needs of the evolving health and human service industry.
Governance
Clinical Governance
We work with you to embed the principle of clinical governance into locally appropriate structures, processes and roles & responsibilities.
Our clinical governance capability covers:
- Clinical governance system design and development
- Basic and ongoing education
- Clinical effectiveness – evidence-based practice
- Risk management – clinical and general
Corporate Governance
In order to support effective governance across all layers of your business, we develop tailored solutions that establish integrated management and reporting systems. We work with Boards, Executives and management.
Innovation
Innovation
We support you to identify system improvements and innovation opportunities by providing tools and coaching techniques that identify performance gaps and test potential solutions. Critically, we then work with you to develop change assessment and management plans to support successful implementation. Embedding sustainable monitoring and measurement systems is an integrated component of our service and ensures robust evaluation and monitoring of long term success.
Evaluating Innovation
Our comprehensive program and economic evaluation of innovation projects and services will assist you to make decisions about the value they offer or measure the effectiveness of new innovations in achieving their intended outcomes.
Research
We support all aspects of research including research design, ethics applications, data analysis, report writing and manuscript preparation. We work with you from concept to completion of your research project. Our team has experience working across the research translation framework and this includes pilot and feasibility studies, program evaluations, clinical trials and economic evaluations, through to implementation and scaling projects.
Operations
Service Planning & Design
We help you to identify gaps, duplication and efficiency opportunities in services and re-align them for optimal service delivery that meets community need. The results are practical opportunities to improve service integration, efficiency and effectiveness.
Service Planning & Design can include:
- Service model development
- Stakeholder engagement
- Capability assessment
We can also partner with you to design effective services that deliver high quality care. Our design initiatives ensure that programs can be effectively implemented, reviewed and evaluated so they deliver on clinical outcomes and business metrics.
Service Review & Improvement
We undertake service reviews that will allow you to evaluate the efficiency and effectiveness of your services.
Service Reviews can include:
- Systematic and/or rapid review
- Guideline development
- Horizon scanning
- Health economics
- Cost-benefit, effectiveness, utility analysis
The results are practical findings and recommendations to inform decision-making by funding bodies and service organisations.
Quality
Quality Care
With extensive experience in developing, establishing, utilising, managing and monitoring quality systems across the health and community service sectors including disability, primary health, acute health and aged care, we can provide solutions at all levels from Clinician to Executive.
Risk
We can create value for you and your business partners by supporting risk monitoring and management. We approach risk in an integrated, business wide fashion. Our strength is our ability to integrate clinical and corporate risk into well defined, simple, user friendly and organisationally valuable data systems.
Safety Culture
We work closely with you to understand the safety culture of your organisation and how it contributes to the delivery of safe, quality care. Working collaboratively, we identify cultural issues that may be impacting on consumers and develop innovative strategies that address the unique cultural attributes of the organisation.
Consumer Experience
With a passion for consumer engagement and experience, we draw on our international experience in understanding consumer experience approaches and work with you to understand your values and intrinsic culture. Reflecting on evidence from leading organisations worldwide, we integrate evidence based principles with organisational customs to establish a culture sensitive framework to measure and evaluate consumer experience.
Quality System Integration
Understanding the multiple and often siloed systems that support quality service delivery, we work with you to understand the gaps and duplications in your systems and the barriers that prevent organisation wide adoption and adherence.
Workforce
Workforce Planning
We partner with you to develop workforce planning programs.
These include:
- Demand analysis
- Supply modelling
- Career pathways analysis
- Governance system review
Successful review of multidisciplinary workforces to ensure effective governance and future planning have resulted in improved governance and ongoing development of clinicians and care providers.
Workforce Development
Tailored to the needs of individuals and workplaces, we build workforce capacity through both team and individual professional development programs. We focus on capacity and capability building to ensure you have an engaged, sustainable workforce that is fit-for-purpose, resilient and agile.
Teaching, Training & Research
We have extensive experience in establishing effective teaching, training and research programs. This includes developing multi-disciplinary teaching, training and research frameworks, establishing partnerships with Universities and Registered Training Organisations, and creating effective Clinical Schools that work to support the development of future workforces.
